Refund policy

Return and Refund Policy – Sydney Harbour Ferries

At CRE8IVE, we are committed to ensuring customer satisfaction and compliance with the Australian Consumer Law (ACL). This policy outlines your rights and our obligations regarding returns and refunds for the book Sydney Harbour Ferries.

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy (refund, replacement, or repair) if the product you purchase:

• Is faulty or has a major defect
• Is not as described or does not match the sample or demonstration
• Is unsafe
• Does not do what it is supposed to do
• Does not last a reasonable amount of time, considering its nature and price

If the fault is major, you have the right to choose between a full refund or a replacement. 

2. Change of Mind

We do not offer refunds or exchanges if you simply change your mind, find the book cheaper elsewhere, or decide you no longer want it. However, if we have a separate “change of mind” policy, we will honour it as stated.

3. Conditions for Return

To process a return or refund, please ensure:

• You provide proof of purchase (e.g., receipt, bank statement, order confirmation)
• The book is returned in a condition that reflects the nature of the fault (original packaging is helpful but not required)
• You contact us within five days after discovering the issue

4. How to Request a Refund or Replacement

Please contact us via the website:

• Your order details
• A description of the issue
• Supporting evidence (e.g., photos of the defect)

We will assess the claim and respond within a reasonable timeframe.

5. Return Shipping

If the book is found to be faulty, we will reimburse reasonable return shipping costs. Please retain your postage receipt for reimbursement.

6. Refund Method

Refunds will be issued using the original payment method, unless otherwise agreed.